Support portal / planned feature
A better way to follow your problem.
We're developing a private ticket system so every enquiry has a reference, history and next step. This is a concept preview, not a functioning customer account or login.
Concept preview
#WS-1042 · EV charging overnight
Status: Awaiting review
Example customer question: "My charger and car both have a schedule. Which one should I use?"
AI draft, not sent: We would first confirm the make and model, tariff and scheduling controls using verified reference documents. A person reviews the draft before any advice is sent.
How the portal will work
- Customer starts a request securely.
- System generates a unique ticket reference.
- AI suggests relevant documented checks for human review.
- Customer receives approved updates and can reply in their account.
- Cases needing electrical work are escalated to a qualified professional.
Not live: No user accounts, payments, ticket database or automated replies are active. Please don't share personal information with this preview.
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