EV chargers & car setup
Help connecting your vehicle, home charger and manufacturer apps. Charging schedules, smart tariffs, solar charging modes and problems starting a session.
THE HOME ENERGY HELP DESK
Solar. Batteries.
EV charging.
Sorted.
Got a charger that won't cooperate? Thinking about solar or a home battery? WattSorted helps you understand your options, spot common problems and plan your next move.
Free online checks available today · Installation quotes and personal support are being prepared
✓ EV charger setup✓ Solar & battery advice✓ New installations & upgrades
YOUR HOME. ONE CONNECTED SYSTEM.
☀SOLAR+STORAGE+EV
HELP FOR TODAY. BETTER ENERGY FOR TOMORROW.
Make more of the energy you own. And the energy you could save.
From charger setup to a complete solar-and-battery upgrade, start with clear explanations and practical next steps.
Solar panels & inverters
Understand your generation, spot unusual readings, interpret error messages and work out if your system needs an installer visit.
Home battery storage
Understand charge levels, discharge schedules, monitoring apps and whether your battery is behaving as expected.
Apps, Wi-Fi & monitoring
App installation, account setup, reconnecting monitoring, reviewing screenshots and making sense of the numbers on your phone.
EV charger supply & installation
Explore home charger options, suitable installers, and what to ask about smart tariffs and solar charging.
Plan an EV charger quote →Solar, battery & upgrade quotes
Compare proposals for new solar, added storage, inverter replacement and modernising your setup.
Plan an installation quote →Examples of brands our future knowledge library may covermyenergi zappiOhmeWallboxHypervoltLuxPowerGivEnergySolisSolarEdgeSupport depends on the model and access available. Independent service, not affiliated with these brands.
Free first step
Tell us what's not working.
Use our quick problem checker to organise the symptoms and see sensible, non-invasive next steps. No passwords. No fiddling with electrical equipment.
⚠ Safety first
If you see damaged wiring, sparks, water ingress, smoke, a burning smell or unusual heat, stop using the equipment and contact an appropriately qualified professional or emergency services as appropriate. Do not open covers or bypass electrical protection.
WATTSORTED / QUICK CHECK01 — 03
INITIAL GUIDANCE — NOT AN ELECTRICAL DIAGNOSIS
Don't attempt electrical repairs or override protective settings. A qualified installer may be needed.
Straightforward support
A simpler way to get support.
Here is how we plan to handle paid support enquiries once secure bookings and tickets are enabled.
01
Tell us the issue
Tell us your car, charger, inverter or battery make and model, what the app says and when the problem started.
02
Get guided remote support
Once our support desk opens, we will review the details, agree whether remote help is appropriate, and explain any fee first.
03
Get things sorted safely
We aim to help with user-accessible app setup and understanding faults; electrical testing and repairs belong with a qualified installer.
Try the first working tool
Still looking at getting solar? Try the numbers.
Our original solar savings calculator is still here. Try different system sizes, tariffs and battery assumptions. The results are illustrative, not a guarantee.
Your energy details
Tip: around 40% self-use is an illustrative starting point without batteries, not a prediction for your property. Select a battery to start at 65%; you can adjust it.
Your indicative annual benefit
£748
Estimated avoided import cost + export income
Annual generation4,250 kWh
Used in the home1,700 kWh
Exported2,550 kWh
Simple payback11.4 years
Important: This is a simple educational estimate. It does not model hourly consumption, roof shading, seasonality, battery round-trip losses, degradation, finance, tariff restrictions, eligibility or maintenance. Actual results can differ substantially. Savings use your assumptions, not live energy prices.
Free first look
Is your solar doing what it should?
Already own solar? Check how your annual generation compares with a simple benchmark. This is an indicative comparison, not a remote diagnosis.
Use your installation forecast for the expected yield where possible. Time of year, shading, roof angle, weather, outages and meter accuracy can all affect the result. If your system reports faults or appears unsafe, consult a qualified professional.
Explore support guides →Know what you're buying
Already got a quote? Make sense of it.
Enter key numbers from an installation proposal. We'll calculate useful comparison figures and suggest questions worth asking your installer.
This doesn't judge whether a quotation is fair: equipment quality, scaffolding, installation complexity, warranties and battery pricing all matter. A blended £/kWp figure is not comparable to a solar-only price if batteries are included.
About independent installation referrals →Building better aftercare
A support desk that remembers the details.
A new kind of help for homeowners — and an aftercare partner for renewable installers. We are developing a structured support system rather than expecting you to repeat the same problem every time.
Trackable support tickets
Our next release will give each enquiry a reference, status and clear reply history. Private customer logins are not live yet.
See the planned customer portal →Growing model knowledge bank
We're organising official model guides, symptoms and confirmed fixes by brand, exact model and firmware where relevant. The first general guidance pages are available now; model-specific solutions still need checking against manufacturer sources.
Browse knowledge hub →Qualified installer referrals
If hands-on repairs, testing or an installation are needed, we'll seek suitably qualified partners with transparent commercial arrangements and customer consent.
For installation businesses →AI-assisted, human-reviewed
We're designing AI drafts based on verified guidance. No automatic electrical safety advice or replies are being sent to customers today.
How it will work →This public preview demonstrates the direction of our service. Customer accounts, live support tickets, installer bookings and AI-generated replies are not enabled yet.
Clear about cost
No mystery call-out charges.
Our online checks and calculators are free. One-to-one support is not open for bookings yet; once launched, we will explain any proposed fee before you agree. No payments are collected here.
Quick problem checker
FreeBasic guidance and a better description of the issue.
Remote app & charger help
QuotedConnection, app setup, charger and vehicle schedule guidance where feasible.
In-depth system review
QuotedInverter, battery or solar performance review using your readings and screenshots.
When hands-on work is needed
Sometimes it's a settings issue.
Sometimes you need an installer.
We want to connect homeowners with suitable independent installers for new EV chargers, solar systems, battery storage and upgrades. Partner availability, pricing, equipment supply, warranties, installation certification and any commission arrangements must be agreed before formal referrals begin.
How installer partnerships could work ↗WattSorted preview
Help is on the way.
We're preparing secure enquiries, support ticket tracking and installer introductions. The free problem checker and calculators above are available to try now.
✓ EV charger & vehicle connection problems
✓ Inverters, solar performance and batteries
✓ Apps, Wi-Fi and charge scheduling
✓ Clear next steps from suitably qualified professionals
Preview stage · No customer information is collected on this website yet.
What happens when our help desk opens?
1
Start a ticket
Explain what equipment you have and what is going wrong, without sharing any passwords or sensitive account details.
2
We review it
We use approved information to suggest practical, safe first steps, with human review before advice is sent.
3
Follow progress
Check updates and replies in a private portal when it becomes available.
No bookings, customer enquiries or payments are taken yet. Reviewing this preview? You can send us comments without sharing passwords or personal customer information.
Give feedback on the site → See future portal plan →Frequently asked
Common questions, straight answers.
Can you connect my electric car to my home charger?
Our planned service focuses on user-level help with supported car and charger apps, account setup, charging schedules and communication issues. Some chargers need installer-level access or physical repairs, which must be handled by the original installer or an appropriate professional.
My installer fitted a charger but never helped with the app. Can you?
That is exactly the sort of issue we aim to help with once secure enquiries open. For now, try the free problem checker above.
Can you tell me why my battery isn't charging overnight?
Once support opens, we aim to review monitoring screens, timing and tariff settings to explain possible causes. We won't instruct you to alter protective limits, BMS settings or wiring.
Do you need my passwords or remote control of my inverter?
No passwords or one-time codes. We start with a description, screenshots with private details removed, and user-accessible settings. Any supported read-only monitoring access would require explicit consent and suitable security controls.
Can you repair faulty solar equipment or EV chargers?
No. This is a remote advisory and troubleshooting service. Electrical repairs, tests, modifications and safety checks belong with suitably qualified professionals.
Will you try to sell me a new system?
Our aim is to help you make sense of the equipment you already own. If an installer introduction becomes available, we'll ask permission first and disclose any referral payments.
Can WattSorted arrange quotes for solar, EV chargers or batteries?
We're developing an installer-introduction service for charger supply and fitting, new solar systems, battery storage and upgrades. We are not taking formal quote requests yet. In the meantime, use our quote planner to prepare the information a suitable installer will need. Any paid installation quote will be provided by an identified installation business.